How to use feedback to improve customer service Max Effgen, November 5, 2009 A post worth checking out on Andy Sernovitz’s Damn, I Wish I Thought of That! blog. The blog in general is worthwhile, but this post is relevant to the social CRM space. Damn, I Wish I Thought of That!: How to use fan feedback to improve customer service and build… Continue Reading
Office on the cheap with Gist Max Effgen, November 3, 2009December 2, 2013 Nice article on Gist and the impact of Office 2010. If you have not tried Gist, check it out. WSJ: Updating Office on the Cheap For more of my thoughts on Gist, check my earlier posts. 12Sided on Gist Continue Reading
Why You Shouldn’t Hire A Perfect Job Candidate Max Effgen, October 27, 2009 Entertaining read by Guy Nadivi in Forbes. I would add to his empirical evidence with similar experiences lately. I have been hearing others talk about this same thing happening to them. Has it happened to you? Forbes: Why You Shouldn’t Hire A Perfect Job Candidate Continue Reading
How to Network – Live & In Person Max Effgen, October 26, 2009June 14, 2023 I have been on a networking roll lately. Found this today in the WSJ which sums up what I have been learning and re-learning. WSJ: How to Network – Live & In Person Happy Monday Continue Reading
Read “A kinder, gentler cloud” Max Effgen, October 22, 2009 Solid read on the state of the cloud @ Fortune Brainstorm Tech: A kinder, gentler cloud. Check it out. Continue Reading
The business-to-business of Gist Max Effgen, October 21, 2009December 2, 2013 Nice review of Gist on ZDNet: The business-to-business of Gist I have been a beta user of Gist for awhile and have been pleased at the improvements that they have been able to make to a very cool product. I see Gist as a great Sales CRM play in the… Continue Reading
Read Getting Started with Disruptive Business Design Max Effgen, October 20, 2009 Nice read on disruptive businesses by John Sviokla at Harvard Business Blog. Check HBB: Getting Started with Disruptive Business Design It made me think about the future of CRM. Salesforce.com over turned the market leaders and is now the market leader. What will disrupt Salesforce? Is it new technologies that… Continue Reading
You should check: Phone Sales Strategies for new Startups Max Effgen, October 13, 2009 I did miss the meeting, but not the slides. Worthwhile slides, video and post by Bryan Starbuck: Phone Sales Strategies for new Startups Continue Reading
The best salespeople… Max Effgen, October 7, 2009 …are your customers. They have credibility that your sales team will never have — and amazingly they pay you. Nice read on this topic at Marketing Donut: Turn your customers into your best sales people. Continue Reading
Roast your own Max Effgen, September 23, 2009 Coffee is a lot of things in Seattle. If you are an independent coffee house in this town you need to elevate and differentiate your game. Nice read in the Coffee City blog about Fremont Coffee. They have recently started roasting their own beans. What they have really started doing… Continue Reading