Customer relationships are critical to long-lasting business success. One way to build credibility with the client is literally to “show the love”. You must have a drive and passion for the work that shows the client that you are acting and will always act in their best interest. Ten years…
Tag: thoughts
Tell me about a time when you…
I know a lot of very good folks in the midst of job searches at the moment. Be prepared to answer “behavioral-based” interview questions. Behavioral Interviewing is becoming more common and is based on the concept that the most accurate predictor of future performance is past performance in similar situations….
XRM, a no-brainer…
Interesting read: Microsoft Convergence 2009: Hybrid Technology Salesforce has seen success with the Force.com platform, as recently noted in this post, My Starbucks Idea. A competing Microsoft stack solution will generate similar success. It will be interesting to see how XRM develops into reality.
A little motivation for a Monday morning.
Came across this on Andy Sernovitz’s Damn, I Wish I’d Thought of That!. Originally from Chicago, I have witnessed more than my share of incredible Michael Jordan performances. Funny how you never remember the failures…
Customer Loyalty
Time after time in discussing potential CRM technologies with clients, the issue of customer loyalty is brought forth. Clients want to make sure that their customers keep coming back. Depending on the type of relationship, one bad transaction can lose a customer. When the process of sales and service is…
Wine
I am not an oenophile, but I do enjoy a nice wine. Here is a recent discovery that is more than affordable and very good for the sub-$6 price. 2006 Two Vines Cabernet Sauvignon Cheers!
Online reads: Michael Lewis
Michael Lewis is the fantastic author or Liar’s Poker and Moneyball. His books transcend the subject and offer lessons in innovation, management and leadership. Here are two online reads of his that I have recently enjoyed: Coach Leach Goes Deep, Very Deep and The No-Stats All-Star
SLA in the Cloud
Service Level Agreements (SLA) are nothing new and have existed in information technology for many, many years. Now that the cloud has opened the information utility to everyone, SLAs are out in the open. But what does it really mean? It is not like you have a meter or a…
Coffee
When I first moved to Seattle, I could not tell the difference between an espresso and freeze dried Taster’s Choice. That changed in a hurry. I now have a strong regular habit. I even brought a Starbucks Barista® Espresso Machine into the office of a former employer to slow my…
“Mojo” Reads
I have had a lot of conversations with very talented people that seem lost in this new economic reality. Understandably many are upset about their respective employment situations; however, as a whole they seem to be forgetting what has made them great. Here are some recommended reads for some positive…