Nice read on disruptive businesses by John Sviokla at Harvard Business Blog.
Check HBB: Getting Started with Disruptive Business Design
It made me think about the future of CRM. Salesforce.com over turned the market leaders and is now the market leader. What will disrupt Salesforce? Is it new technologies that rely less on the core product or those that extended it, such as sales enablement systems. One thing is certain, whoever does disrupt Salesforce will not intend to do so at first.